Do you meet people like this?
- RBA’s – Really Bad Attitude;
- The bully or the tyrant;
- Aliens – people who live on another planet;
- A Clown – everything is one big joke;
- The Back Stabber;
- The Schmooze – Mr / Ms nice person;
- Attila the Attitude – constantly negative;
- The Slob – everything they touch turns into a mess;
- Me, Me, Me, – look at me and do it my way;
- The whinger – never stops complaining;
- Duckers and Weavers – never take responsibility;
Have you ever faced tricky situations and not known what to do?
In this program you’ll discover:
- How to stop someone getting under your skin;
- How to control your anger and your emotions;
- Taking the sting out of the tail of difficult person;
- How to recognize danger signs in communication;
- Why different people think in different ways;
- How to deal with angry people;
- How to identify the real problem so you can deal with it;
- The art of turning tense situations around;
- The secrets to successful communication;
- Dealing with molehills before they become mountains;
- Shift from blame to solution;
- How to work out why other people act like they do.
This program will:
- Reduce you stress;
- Make your job easier;
- Help you enjoy work more;
- Increase your promotion prospects;
- Show you how to take the “driving seat” in tricky and difficult situations.
The program is presented in a practical and entertaining way so you maximise your learning.
There are no embarrassing role plays!