A jolly “ho ho ho” won’t cut the mustard if you want to ring the bell as Santa. You’ve got to impress the shopping centre bosses with more Santa sass…
Think about receiving a parcel. I have one coming today and I'm looking forward to receiving it. The delivery is crucial - it doesn't matter what the contents are. If…
QUESTION - A vacancy occurred on a committee and a man said his wife would be happy to fill it. The committee was in need of new members, so the…
Bite the bullet on people who are deadwood in your organisation Recently I was working with a client and had an interesting conversation with a senior manager. The client was…
We all know you need to practice before you present. But when it really matters, and your job could be on the line, what is the ideal number? Is it…
Why the difference between misinformation and disinformation in meetings matters The meaning of misinformation is often merged with that of disinformation, but they are not interchangeable. You cannot put them…